FAQ

1️⃣ How do I contact PawPets customer support?

You can easily get in touch with PawPets Customer Support through any of the following options:

Our friendly support team is always happy to help you with orders, delivery updates, product information, returns, or general queries.  🐾

2️⃣ Do you deliver across India?

Yes! We deliver to most locations across India. Delivery availability may vary slightly depending on your pin code, but we always aim to reach as many pet parents as possible.

3️⃣ How long does shipping take?

Orders are usually delivered within 5–10 business days, depending on your location and product availability. We work with trusted delivery partners to ensure safe and timely shipping.

4️⃣ Can I track my order?

Absolutely 🐶
Once your order is shipped, you’ll receive a tracking link via email or WhatsApp, so you can follow your pet’s goodies every step of the way.

5️⃣ Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available for eligible products and serviceable locations across India.

6️⃣ What is your return and refund policy?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Our team will gladly assist you with a replacement or refund as per our policy.

7️⃣ Can I cancel or modify my order?

Orders can be cancelled or modified before they are shipped. We recommend contacting our support team as soon as possible after placing your order for quick assistance.

8️⃣ Are your pet products safe to use?

Yes 🐾
All our products are carefully selected to be pet-friendly, safe, and suitable for everyday use. We always recommend following the usage instructions mentioned on each product page.

9️⃣ What types of pets do you cater to?

We offer supplies for dogs, cats, birds, fish, and other small pets. Our collection includes grooming tools, toys, accessories, and everyday care essentials designed with love.

🔟 Are your products suitable for Indian weather?

Yes. Many of our products are thoughtfully chosen keeping Indian climate conditions in mind, including hot summers, monsoon seasons, and indoor living environments.

1️⃣1️⃣ Are your products branded?

We focus on high-quality, reliable, non-branded products that deliver great value and functionality without unnecessary branding costs.

1️⃣2️⃣ How do I know which product is right for my pet?

Each product page includes detailed descriptions and usage guidelines to help you choose confidently. If you’re still unsure, our support team is always happy to offer personalized guidance.

❤️ At PawPets, We Care Like You Do

Your pet’s comfort, safety, and happiness matter to us. If you ever have a question, we’re just a message away 🐾